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Genius Walking Tours

General Conditions and Privacy

Booking Terms

  1. Tour Request Reply Email: you'll receive an email that provides all the needed details for your chosen walking tour.
    Including the date, starting hour, number of participants, price, meeting point etc.
  2. Tour Confirmation: your tour is only confirmed when the payment is received on our account at least 5 working days before the scheduled date.
    The Genius Walking tours account number for the payment by bank transfer can be found in your tour request reply email.
  3. The prices charged by Genius Walking Tours are inclusive the Belgian VAT.

Cancellation

  1. A booked walking tour can only be cancelled by means of an email.
  2. If you cancel your walking tour more than 30 days before the agreed scheduled date, there is no cancellation fee.
    If you cancel your walking tour between 15 days and the agreed scheduled date, you will be charged the price for the tour. There is no refund possible in this case.

No show or late arrival

  1. In case you don't show up at the scheduled date and time for your tour, there will be no financial refund.
    Our guide will only be waiting for a maximum of 15 minutes after the scheduled starting hour.

Privacy en cookies

  1. Genius Walking Tours handles with care the security about your personal data.
  2. When booking a tour and/or asking for info, you grant us the right to send you information about our organisation, walking tours and activities we organise.
    You agree by default to receive informative emails, mailings and newsletters.
    The participants of a tour agree that pictures can be taken during the event and used for marketing purposes.
    In respect of your privacy we will not mention the name or other personal details of the participants, except when agreed in writing by both parties.
  3. Each participant can provide us with feedback and comments about a tour.
    The partipant agrees that his/her feedback and comments might be published on our website together with his/her first name, date, city and country of residence.
  4. Participants of our walking tours can always ask us to delete their subscription to our emails, marketing flyers and newsletters
    We hold your personal data only for the purpose of which it was collected and with a maximum of 5 years after which it will be deleted.
  5. Cookies: our website may use a feature of your browser to set a “cookie” on your computer.
    Cookies are small packets of information that a web site’s computer stores on your computer.
    Visitors on our website agree that we may use cookies e.g. to deliver content specific to your interests and to track the pages you’ve visited.

Applicable law

  1. Belgian Law is applicable.
    All disputes fall under the jurisdiction of the courts of the juridical district of Ghent.